subscription-policy

Subscription Policy

This Subscription Policy governs the terms and conditions of subscriptions offered by Maxliner Europe ("the Company"). By subscribing to our services or products, you agree to comply with and be bound by this Subscription Policy. If you do not agree with any part of this Subscription Policy, you must not subscribe to our services or products.

Subscription management for customers

Customers can log in to their customer account to view and manage their subscription orders. Customers can resume, skip, and cancel their subscriptions, and manage their payment methods and shipping address.

Customer account access

Customers can access their accounts in the following ways:

  • Log in to their customer account from your store's navigation. This option works only if you've activated new customer accounts.
  • Click Manage your subscription from your store's automated subscription email notifications.
  • If you add a customer accounts URL to your online store, then customers can use it to access their accounts.

Your customer enters their email address and a six-digit verification code that's sent to their email address. After your customer enters the code, they can access their account. A password isn't required to log in.

View subscriptions

Customers must log in to their customer account to view their subscriptions. When a customer is logged in to their account, they can view and manage their subscriptions from the Subscriptions tab.

From the Subscriptions tab, customers can also use the Manage subscription drop-down menu for quick actions, such as viewing subscription details, skipping their next order, or pausing or resuming their subsription.

Cancel subscription

If customers cancel their subscription, then billing and delivery ends immediately. Canceling a subscription cannot be undone. If customers want to temporarily stop receiving orders, then they can pause their subscription.

Steps:

  1. The customer logs in to their customer account, and then clicks Subscriptions.
  2. The customer clicks the subscription that they want to cancel.
  3. Under Overview, the customer clicks Cancel subscription.
  4. In the Cancel subscription dialog, the customer clicks Cancel subscription to confirm. A Subscription canceled banner displays to confirm their subscription is canceled.

 

Contact Information

If you have any questions about this Subscription Policy, please contact us at

Trade name: Maxliner Europe

Phone number: +31850201887

Email : InfoEurope@vandapac.com

Physical address: VANDAPAC B.V., Parallelweg 48, 5121 LD Rijen, Netherlands